Return & Refund Policy

At 【请替换：店铺名称】, we strive to ensure every customer has a positive shopping experience. If you are not fully satisfied with an eligible product, you may request a return under the terms outlined in this policy.

Return Eligibility Period

Eligible products can be returned within 30 days of delivery. Return requests submitted after this 30-day window may not be accepted.

Condition of Returned Items

To qualify for a return, products must meet all of the following conditions:

Be unused and in original condition.
Remain in their original packaging, if applicable.
Include all accessories, components, and any materials originally provided.
Not be damaged due to improper use, installation, or handling.

Returns that fail to meet these criteria may be refused.

Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products.
Digital products and downloadable content.
Gift cards.
Clearance or final-sale items.
Items that have been used, installed, modified, or damaged.

Return Process

Please contact our customer service at 【请替换：客服邮箱】 to initiate a return. Returns must be authorized and processed within 30 days of delivery.

Once your return is received, please allow 2-4 business days for processing. We will inspect the product and notify you of the approval or rejection of your refund.

Refunds

If approved, refunds will be issued to the original method of payment. Please allow 7-10 business days for the refund to be reflected by your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect item, please retain the product, its packaging, and all included materials. Contact us at 【请替换：客服邮箱】 immediately so we can review and resolve the issue.

Shipping Costs

Your original shipping costs are calculated and displayed at checkout. For returns, customers are responsible for return shipping costs unless the return is due to: a verified product defect, damage, or incorrect shipment.